 CONGRESS DAY 2: Wednesday, 25 July 2012
8.30 Registration and refreshments
9.00 Chairperson’s opening remarks
Dr Helen Paige, Founder and Director, The Paige Group (Australia)
9.15 Making your knowledge strategy stick
Considerable effort can go into developing your KM strategy. But does anyone know what it is? This presentation will describe how you can use storytelling to engage your stakeholders in the strategy and ensure everyone who needs to know really understands it. A knowledge strategy is worthless unless it can be recounted when it counts, that is, when decisions are being made.
Shawn Callahan, Founding Director, Anecdote (Australia)
10.00 Integrating knowledge strategy and delivery in a global framework
- Connecting the capability of people and knowledge to deliver value to clients through KPMG’s global network of professional services firms
- Leveraging opportunities to collaborate and share knowledge globally while meeting local and regional business needs
- Enabling a knowledge-sharing culture supported by change management, services, systems and new ways of working
Helen Mitchell, Senior Manager, Knowledge Management, KPMG (Australia)
10.45 Exhibition break, wine tasting and networking
11.15 Creating a KM culture to leverage technology: the FTA transit knowledge portal (TransPort)
- Learn how FTA nurtured knowledge sharing habits through KM tools and procedures
- Understand why these habits were crucial for ensuring technology was found to be a tool, not a hindrance
- Examine the FTA lessons learned in creating the roll out plan
- Hear what comes next for FTA: their path for the future
Susan Camarena, Chief Knowledge Officer, Federal Transit Administration (United States of America)
12.00 Interactive debate: Making tacit knowledge explicit with collaborative technologies?
The debaters will each put forward their arguments on capturing implicit knowledge in a public forum debate format, before going in a crossfire.
Aaron Everingham, Industry Solution Manager, Objective Corporation;
James Dellow, Social Business Design Consultant, Headshift | Dachis Group
- We shouldn’t and we can’t!
Shawn Callahan, Founding Director, Anecdote;
Dr Vincent Ribiere, Managing Director and Co-Founder, Institute for Knowledge and Innovation Southeast Asia – Thailand Office, Associate Professor, Director of the KIM Ph.D. Program, Bangkok University (Thailand)
Facilitated by: Jacqui Thorburn, Manager, Knowledge Systems, TAFE NSW – Sydney Institute (Australia)
1.00 Extended exhibition break and networking
2.00 Using digital devices for knowledge transfer and training
- Understanding how members of different age groups communicate and share knowledge with others within their group, and communicate and transfer knowledge to others in other groups
- Using mobile devices as a platform for next-generation training
- Outlining the difference between the Generation X and Millennials in their preference for training using smart mobile devices
Giora Hadar, Knowledge Architect, Federal Aviation Administration
2.45 Genchi Genbutsu - The Japanese art of learning transfer
- Sharing the learning transfer methodology that has been effectively implemented and rooted in the corporate culture of Toyota
- Achieving operational efficiencies, cost savings and increased employee engagement
Erin Ilgen, Manager, Strategic Projects, Toyota Global Knowledge Center, Toyota Motor Sales Inc (United States of America)
3.30 Exhibition break, wine tasting and networking
4.00 From knowledge to wisdom: KM case studies from Telstra
- Typical business issues and opportunities addressed by knowledge management
- Making the business case to pursue knowledge management
- Approaches to knowledge management at Telstra
- What’s worked well and what hasn’t
Jason Sharpe, General Manager of Systems Business Strategy & Requirements, Telstra
4.45 Chairperson’s closing remarks and end of congress
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