Workshop F: Developing and nurturing communities of practice and networks
Registration: 1.00 pm
Workshop starts: 1.30 pm
Workshop ends: 4.30 pm
Facilitated by:
Jacqui Thorburn, Manager, Knowledge Systems, TAFE NSW – Sydney Institute;
Nicky Hayward-Wright, Advisor, Knowledge Management, GS1 Australia
About the workshop:
The workshop leaders will share their experience creating, facilitating and supporting groups in the private and public sector. They will explore why some communities and networks thrive and others are less robust.
There will be an opportunity to focus on delegates’ communities and networks, and create an action plan to help with your next steps, including ideas to help you:
Stimulate your groups through professional development
Create a sustainable learning environment
Get quality output for the business
Support your knowledge management strategy
About the workshop leaders:
 Jacqui Thorburn has been a knowledge manager working with intranet teams and content owners for over 16 years. Beginning her career as a litigation lawyer she discovered the importance of speedy access to critical information, and effective communication. She has worked with intranet teams in the private and public sector and is currently Manager Knowledge Systems for Sydney Institute of TAFE. In this role she manages the internet and intranet teams, the records department and facilitates knowledge sharing through people networks and system development. Jacqui has a Bachelor of Arts in English Literature, and a Bachelor and Master of Laws in Employment Relations.
 Nicky Hayward-Wright is a Knowledge Management Advisor who has worked in both the public and private sector, including Alzheimer’s Australia where she introduced the use of online social tools and at TAFE NSW where she helped start up the Knowledge Management Reference Group, a formal community of practice. Currently Nicky is working on developing organisational learning and knowledge capability for GS1 Australia through the implementation of a digital workplace strategy. Nicky also provides online community coordinator support for the Creative Performance Exchange (CPX), and online curation for Melbourne KMLF (Knowledge Management Leadership Forum).
While the use of digital technologies focuses strongly in Nicky’s work of enabling organisations to harness organisational knowledge, she believes that it is imperative to also provide people with the appropriate training and ongoing support, as well as the right environment that facilitates knowledge sharing, collaboration and connectedness.
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